Serving Up Service Strategies

Serving Up Service Strategies

CRM Magazine August 2009 CRM Magazine August 2009 It’s hard to find someone not talking about how the state of the economy is transforming the way organizations have to conduct business. One of the most common out-of-bounds calls is to “do more with less”—something...
5 Recession-Busting Customer Service Strategies

5 Recession-Busting Customer Service Strategies

CRM Magazine Feb 23, 2009 During a time of economic uncertainty, with President Barack Obama’s stimulus package yet to take effect and companies still looking for places to cut, new research from Boston-based analyst firm Forrester Research stresses the...
Customer Service Can Equal Revenue

Customer Service Can Equal Revenue

1to1Media 07/14/2008 1to1Media 07/14/2008 In the new Forrester Research report, “Customer Service: A Keystone of Your Corporate Revenue Strategy,” senior analyst Natalie Petouhoff concludes that customer service, and the contact center in particular, are...