by Dr. Natalie | Oct 24, 2009 | In the News
Business Week cover story April 25, 2009 Business Week cover story April 25, 2009 HERE’S the job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online to customer questions about technical matters like how to set up an...
![How To Form A Powerful Partnership with Customers and the Contact Center [podcast!]](https://149347333.v2.pressablecdn.com/wp-content/uploads/2009/10/How-To-Form-A-Powerful-Partnership-with-Customers-and-the-Contact-Center-podcast-1376864-1-1080x675.jpg)
by Dr. Natalie | Oct 24, 2009 | In the News
1to1Media Natalie Petouhoff, Ph.D., senior analyst at Forrester Research, talks with Mila DAntonio, managing editor, 1to1 Magazine, about the steps for tuning an organizations contact center into its business partner. read more
by Dr. Natalie | Oct 24, 2009 | In the News
CRM Magazine August 2009 CRM Magazine August 2009 It’s hard to find someone not talking about how the state of the economy is transforming the way organizations have to conduct business. One of the most common out-of-bounds calls is to “do more with less”—something...
by Dr. Natalie | Oct 24, 2009 | In the News
CRM Magazine Feb 23, 2009 During a time of economic uncertainty, with President Barack Obama’s stimulus package yet to take effect and companies still looking for places to cut, new research from Boston-based analyst firm Forrester Research stresses the...
by Dr. Natalie | Oct 24, 2009 | In the News
1to1Media 07/14/2008 1to1Media 07/14/2008 In the new Forrester Research report, “Customer Service: A Keystone of Your Corporate Revenue Strategy,” senior analyst Natalie Petouhoff concludes that customer service, and the contact center in particular, are...
