by Dr. Natalie | Oct 12, 2016 | B2B Customer Success Management, CEO, CFO, Chief Revenue Officer, Cloud Computing, Cloud Technology, Customer Experience, customer experience maturity, CX, Digital Disruption, Digital Performance Management, digital transformation, Dr. Natalie's Blog, Leadership, Organizational Change Management, System Integrators
The Customer Experience (CX) Services Global List acknowledges leaders in driving customer experience excellence in organizations. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products...
by Dr. Natalie | May 6, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Automation, Marketing Software, Organizational Change Management, Social PR, Marketing and Advertising, Twitter
Fresh off the first of the digital disruption tour events, I am reflecting on the wonderful conversation that Ray Wang lead with his keynote speech, really defining this new era of business. If you want to really understand what he’s talking about, you not only...
