by Dr. Natalie | May 11, 2016 | Conferences, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Events, Leadership, Social Mobile
The Digital Hollywood Panel was comprisized of Brian Popowitz, Jessica Hasson, John Bohan, Christopher Puga and Johnny Miller. When I asked them if they could only leave the audience with a few 1-3 thoughts, what would they be, here’s how they responded: Brian...
by Dr. Natalie | Sep 25, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
At this conference I talked about the strategy to take traditional customer service and contact center channels and integrate them with social media. This provides companies with many advantages but it also presents many, many challenges. These short clips give you...
by Dr. Natalie | Apr 16, 2013 | Dr. Natalie's Blog
This week, I interview an up and coming game base marketing company at NMX and we talk all things gamification. At Social Business Builders, we work with brands & software companies to deliver increased revenue and decreased costs. Our Motto? Learn. Share. Grow!...