by Dr. Natalie | Nov 2, 2016 | Customer Experience, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog, ocial / Digital Media Listening / Monitoring/ Engagement Platforms, ROI of Social Media
Constellation Research is launching a new program, and I’m happy to share the Constellation ShortList™ for Social / Digital Media Listening / Monitoring/ Engagement Platforms. The program offers buyers of technology a list of offerings to consider in their pursuit of...
by Dr. Natalie | Mar 15, 2016 | Conferences, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Online Communities, Owned Communities, peer-to-peer communities
As part of the product keynote sessions Jive is unveiled the next generation of interactive intranet and customer communities. In addition, Jive unveiled how the WorkHub and new Jive Identity Service will unite all aspects of a person’s business ecosystem – from...
by Dr. Natalie | Sep 23, 2011 | Dr. Natalie's Blog, Featured, Leadership, ROI of Social Media, Social CRM, Social Media & Digital Comm Education, Social PR, Marketing and Advertising
I teamed up with my friend Jennifer Tyler, @JenHowell4, at Sysomos and we did a little social media monitoring on the Netflix situation. One of the goals of this blog post is to show that data can be used to tell a story. When you tell a story, the audience listens. A...
by Dr. Natalie | Sep 19, 2011 | Conferences, Events, ROI of Social Media, Social PR, Marketing and Advertising
I’m very excited to be presenting during Social Media Week in LosAngeles! I will be presenting with Sysomos on September 22 a 90 min breakfast session on “Social Media Monitoring and Measurement.” The event is free! I’ll use real-life case...