by Dr. Natalie | Nov 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Join me for the upcoming webinar, “How Visual Self-Service Drives Great Customer Experience.” This is a must-not-miss for brands and businesses looking to up their Customer Experience strategy. If you’re a regular follower of my work, you already...
by Dr. Natalie | Nov 9, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Leveraging Global Trends to Engage Today’s Consumers According to Nielsen’s latest Global Trust in Advertising report (Figure 3) which surveyed more than 28,000 Internet respondents in 56 countries found that: » 92% of consumers say they trust earned media, such as...
by Dr. Natalie | Sep 7, 2013 | Customer Experience, Dr. Natalie's Blog, Leadership, ROI of Social Media, Social Innovation
This talk is about the ROI of Acknowledgement. Some might think that’s something that can’t be measured. In fact, there are many things that people claim can’t be measured. At the Spigit Innovation Summit I presented the idea that if employees and...