by Dr. Natalie | Sep 25, 2013 | Big Data, Customer Experience, Marketing Software, Social Media Monitoring, Social PR, Marketing and Advertising
In this webinar with Crimson-Hexagon, I walk through seven steps that help brands create powerful customer experiences as well as where the ROI is… which seems to be difficult for some people to see where the return on integrating social media into a business is...
by Dr. Natalie | Oct 31, 2012 | Dr. Natalie's Blog, ROI of Social Media
Social media has become part of most businesses marketing mix, PR initiatives as well as customer service and product innovation process. Most companies started out with a small initiative and now they want to expand that endeavor. However many businesses thought...
by Dr. Natalie | Mar 28, 2012 | Dr. Natalie's Blog, ROI of Social Media, Social Business and Social Media Case Studies
• Are you a brand? Want to know the ROI of your social media initiative? Want to be able to justify your program and gain more executive buy-in? We boil up your social media initiative results into a simple, dynamically engaging digital dashboard. • Are you a software...
by Dr. Natalie | Jun 14, 2011 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, ROI of Social Media, Social PR, Marketing and Advertising
I’ve been asked… a number of times, where can we see these videos that Kathy Herrmann and I wrote? We created them based on our thought leadership with the help and support of Salesforce.com and www.rebelunit.com (RSA) on the ROI of social media… so...