by Dr. Natalie | Oct 12, 2016 | B2B Customer Success Management, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, Cloud Technology, Customer Experience, customer experience maturity, Customer Success Management, CX, Digital Disruption, Digital Performance Management, digital transformation, Dr. Natalie's Blog, Performance Management
Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included...
by Dr. Natalie | Apr 4, 2016 | Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Marketing Optimization, Mobile Apps, Mobile Commerce
SOASTA, a leader in performance analytics, announced the Winter 2016 release of its Digital Performance Management (DPM) Platform. The new release introduces a series of enhancements and services to help digital businesses meet the growing demand for the ultimate...
by Dr. Natalie | Dec 1, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, ecommerce, Leadership, Mobile Commerce, Social Mobile
SOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores and...
