by Dr. Natalie | Jan 28, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Facebook, ROI of Social Media
LiveOps® Engage™ is the industry’s first single, integrated, multichannel desktop, built with both the agent and the customer in mind. LiveOps Engage simplifies the user experience to increase agent productivity and improve customer experience across all channels on a...
by Dr. Natalie | Aug 1, 2012 | Customer Service, Dr. Natalie's Blog, Facebook, Social Business and Social Media Case Studies, Software and Vendor Posts
Who should lead the social customer interaction? Been lot’s of debate on this one… Should it be PR, Marketing, Customer Service? A combination? Who leads, who follows? Would collaboration be an actual possibility? That’s what I explored with LiveOps...