NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service

NICE Wins Four Prestigious Stevie® Awards for Sales & Customer Service

by | Apr 8, 2016 | Customer Experience, Customer Service, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog

NICE Systems announced that it has received four prestigious Stevie® Awards for Sales & Customer Service. NICE won three Silver Stevie® Awards in the Contact Center Solution New Version category for the following: NICE Engage Platform – The NICE Engage Platform...
NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

by | Mar 3, 2016 | CEO, CRM, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog

What is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside...
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