NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

by | Mar 3, 2016 | CEO, CRM, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog

What is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside...
Four Steps in the Creation of a Customer e-Commerce Engagement Organization

Four Steps in the Creation of a Customer e-Commerce Engagement Organization

by | Jun 12, 2015 | CFO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Marketing Optimization, Mobile Commerce

In our new research on customer e-commerce engagement and driving revenue, we found four steps that are necessary for the creation of a fully engagement customer experience. Here’s a link to the snapshot of the report. And here’s what we found those four...
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