by Dr. Natalie | Dec 6, 2016 | Contact Centers, Customer Experience, Customer Service, CX, Digital Disruption, digital transformation, Dr. Natalie's Blog
Jacada Ltd. (OTCQB: JCDAF), a global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announces that Israel Growth Partners (IGP), a Private Equity investment. Jacada’s visual IVR is a key...
by Dr. Natalie | Nov 17, 2013 | Conferences, Customer Experience, Customer Service, Dr. Natalie's Blog
We conducted a study to determine the affect of technology on Customer Service Agent’s ability to deliver great customer experiences, increase revenue, decrease customer churn, agent attrition and contact center and call center costs, especially the cost of...
by Dr. Natalie | Nov 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Join me for the upcoming webinar, “How Visual Self-Service Drives Great Customer Experience.” This is a must-not-miss for brands and businesses looking to up their Customer Experience strategy. If you’re a regular follower of my work, you already...
by Dr. Natalie | Oct 23, 2013 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Featured, Leadership, Organizational Change Management, ROI of Social Media, Social Analytics
Publications, Books, Articles and Research Of Dr. Natalie Petouhoff. I was recently asked to create a list of all the things I’ve written… I not sure I have them all… but here’s a list of white papers, chapter in books, books I’ve...