by Dr. Natalie | Mar 5, 2016 | Analytics of Everything, CEO, Chief Revenue Officer, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, digital transformation, Dr. Natalie's Blog
What Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management (SPM) solution geared for large sales organizations with substantial transactions and complex incentive...
by Dr. Natalie | Jun 11, 2014 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog
IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to...