by Dr. Natalie | Apr 4, 2016 | Analytics of Everything, CFO, Conferences, CRM, Crossing the Chasm, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Internet, Internet of Things, IOT, Marketing Optimization
After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Commerce is really where the rubber meets the road. At the end of the day, if the customer...