by Dr. Natalie | Feb 2, 2016 | Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Mobile Apps, Mobile Commerce
Helpshift’s customer support platform for mobile shares proprietary data reveals the importance and impact of in-app support for the mobile industry. Helpshift’s team of data scientists polled the company’s entire install base of 1.3 billion devices, monitoring...
by Dr. Natalie | Aug 18, 2015 | Dr. Natalie's Blog
Will The Mobile Device Ever Live Up to It’s Potential? Everyone in mobile commerce has been waiting to see mobile commerce take off. While individuals report it’s the one device they always have with them, the change in mobile commerce and CRM has not...