by Dr. Natalie | May 21, 2015 | B2B Customer Success Management, Content Marketing, Customer Experience, Customer Success Management, Dr. Natalie's Blog, Marketing Optimization, Online Communities, Organizational Change Management
What Is a “fully engaged customer”? That’s a very good question! Some of the answer depends on who you ask. Marketing has one opinion, Sales generally another and then Customer Service might see a fully engaged customer from a whole different point...
