by Dr. Natalie | Sep 23, 2018 | Customer Experience, Customer Field Service, Customer Service, Customer Service Agents, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, dreamforce, Field Service
Dreamforce 2018 is here! And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and are...
by Dr. Natalie | Sep 26, 2016 | CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, Cloud Technology, Contact Centers, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, CX, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Organizational Change Management, ROI of Cloud-based Technology, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Organizational Change Management
The only way to build a truly innovative and collaborative culture is to give everyone a voice. In working with Dialed, I just completed some ROI research to understand how quickly, easy and affordable it is today to plug every employee into your business with a...
