by Dr. Natalie | Jan 28, 2021 | Dr. Natalie's Blog
In this “new” world we are living in, the ability for an organization to treat their customers and employees with empathy has never been more important. I think pretty much everyone agrees on that. But where I see differences and perhaps what needs to be explored more...
by Dr. Natalie | Sep 21, 2016 | Artificial Intelligence, CEO, CFO, Chief Revenue Officer, Cloud Computing, CMO, Conferences, CRM, Crossing the Chasm, Customer Experience, customer experience maturity, Customer Service, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, Organizational Change Management
Many companies approach the internet of things by starting with a device, make it connectable and then are in search of a business use case. This is a typical process that happens when there is a new area of technology area. If a company uses that as a strategy, it...