by Dr. Natalie | Feb 27, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
Calling all support and marketing professionals! Want to learn how you can reduce support costs, while improving customer acquisition and retention? www.GetSatisfaction.com VP of Product Marketing, Scott Hirsch, interviewed yours truly about how you can leverage...
by Dr. Natalie | Feb 19, 2013 | Dr. Natalie's Blog
Are You Wondering How To Calculate the ROI of Social Media? If you have downloaded my ebook you probably want to know how your social media initiative could or is providing value to your organization. And you might have heard a range of things on social networks, on...