by Dr. Natalie | Dec 1, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, ecommerce, Leadership, Mobile Commerce, Social Mobile
SOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores and...
by Dr. Natalie | Jun 7, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social Mobile
We just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights of the research and a link to a snapshot of the paper is here. The Four Factors that Drive Superior Customer Experience...
by Dr. Natalie | May 31, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Mobile
Continuity of Customer Experience Drives the Future of Commerce. I just finished some new research on how improving online customer experiences boosts customer loyalty and revenue in matrix commerce. This survey report provides online businesses with insights into...
by Dr. Natalie | Jan 7, 2012 | Dr. Natalie's Blog, Social Business and Social Media Case Studies, Social Commerce
Chile Monster provides New Mexico Chile products for, as they say, “For the Chile MONSTER in all of us!” What’s interesting is their site, www.chilemonster.com, directs customers to buy the products on their Facebook shop. Unlike many brands that have awareness and...
by Dr. Natalie | Dec 26, 2011 | Dr. Natalie's Blog, Social Commerce, Social Media & Digital Comm Education
Remember the Days of Mom and Pop Shops? You might not depending on how old you are or if you live in a large city vs. a small town. As a society, our shopping habits have evolved from picking berries to stay a live re: cave man days to… a much more sophisticated...
