by Dr. Natalie | Jul 23, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog
In 2013, Delta Air Lines sought to reduce the amount of paperwork the pilots carry in their flight bags by implementing an enterprise managed tablet system. The average flight bag contained thirty-eight pounds of paperwork. Multiplied over thousands of flights, the...
by Dr. Natalie | Jun 16, 2014 | Dr. Natalie's Blog
Delta Air Lines’ legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to...