Why Customers Get Frustrated and What You Can Do

Why Customers Get Frustrated and What You Can Do

by | Jan 13, 2016 | CEO, Chief Revenue Officer, CMO, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, Dr. Natalie's Blog, Organizational Change Management

Even though there is much talk about customer excellence in customer experience, many companies, according to customers don’t hit the mark. Intelliresponse identified 5 things brands need to do to make customer experience work. Here they are: Why? 87% of...
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