by Dr. Natalie | Jan 23, 2014 | Customer Experience, Customer Service
This post is part of the Deep Thoughts at Dreamforce Series of candid interviews with customer experience thought leaders. You can view the other videos in the series here. “Strategy that involves common sense is nearly impossible for large companies to do,”...
by Dr. Natalie | Dec 21, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
How Do You Know If Your Company Is Agile and Customer-Focused? For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… If we use the OODA Loop as our basis,...
by Dr. Natalie | Dec 7, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #5: Proactive Monitoring Of PR Events And Leaks, Leverage Customer Feedback And Customer Data To Facilitate Customer Loyalty For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service and PR,...
by Dr. Natalie | May 10, 2012 | Dr. Natalie's Blog, Social Media Monitoring
One of the most important aspects of a business is the ability to have software to help collect and analyze customer comments and feedback. Clarabridge provides software that allows companies a universal view of their customers through transforming of text-based...