by Dr. Natalie | Mar 5, 2016 | Analytics of Everything, CEO, Chief Revenue Officer, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, digital transformation, Dr. Natalie's Blog
What Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management (SPM) solution geared for large sales organizations with substantial transactions and complex incentive...
by Dr. Natalie | Mar 16, 2015 | Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Organizational Change Management
What I found most interesting is the emphasis on people. And the acknowledgement that technology is there to empower people. There’s been, as many of you know, this rub between the “business” and “IT” and their differing agendas. A couple...