by Dr. Natalie | Aug 10, 2016 | Dr. Natalie's Blog
The emergence of the 1-800 number changed the customer service game fifty years ago. It enabled customers to directly reach out to the companies they support with their hard-earned money. Back then, snail mail was the only other way to communicate. Now, five decades...
by Dr. Natalie | Mar 20, 2013 | Dr. Natalie's Blog
In this interview, I speak with Dan Goldman, Mayo Clinic legal counsel and member of the Internal Advisory Board for Mayo Clinic’s Center for Social Media, about health care social media, word of mouth advertising and more at the Social Media Strategy Summit. The Mayo...