by Dr. Natalie | Oct 23, 2013 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Featured, Leadership, Organizational Change Management, ROI of Social Media, Social Analytics
Publications, Books, Articles and Research Of Dr. Natalie Petouhoff. I was recently asked to create a list of all the things I’ve written… I not sure I have them all… but here’s a list of white papers, chapter in books, books I’ve...
by Dr. Natalie | Apr 11, 2010 | Customer Experience, Customer Service, Dr. Natalie's Favorite Book Reviews, Leadership, Women Firsts
Could it be that easy? Love I mean? The kind of love that you earn when you have nurtured the consciousness and congruence of the heart. Where intention and motivation match. Where you have decided to “be there.” Where you have clarity of purpose. Where...
by Dr. Natalie | Nov 17, 2009 | ROI of Social Media, Social CRM
At web 2.o Sean was kind enough to spend a few minutes with me on the necessity of measuring your social media initiatives. Click here to learn more about metrics and measurement by Sean: Sean Power on Measuring Web 2.0 and Social Media You can learn much more in his...