Customer Service in a Downturn Economy New: Using Social Media to Satifsy Customers

Business Week cover story
April 25, 2009

Business Week cover story

April 25, 2009

HERE’S the job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online to customer questions about technical matters like how to set up an Internet home network or how to program a new high-definition television.

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