ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant,
07/14/2008
In the new Forrester Research report, “Customer Service: A Keystone of Your Corporate Revenue Strategy,” senior analyst Natalie Petouhoff concludes that customer service, and the contact center in particular, are vital contributors to profit and value.
Dr. Natalie is a business strategist and a futurist. She has spent her careers looking about how businesses interact with their customers and their employees and she provides companies with the best way to create environments that foster loyatly, motivation and innovation. 
Follow Me!