by Dr. Natalie | Feb 26, 2014 | Dr. Natalie's Blog, Leadership, Organizational Change Management, Social Media Compliance, Social Media Monitoring, Social PR, Marketing and Advertising, Software and Vendor Posts, Webinars
HootSuite Managed Security & Compliance Services educate and empower enterprises to protect their brand and reputation To help enterprises protect their brands as they scale social media across their organization, HootSuite has announced the launch of its Managed...
by Dr. Natalie | Sep 25, 2013 | Big Data, Conferences, Dr. Natalie's Blog, ROI of Social Media, Software and Vendor Posts
This keynote at TWDI in NYC we explored Who will Lead the Social Media and Big Data Revolution — IT or The Lines of Business (Marketing, Sales, Customer Service…) Whether its social media monitoring with software applications like Crimson-Hexagon or Fan...
by Dr. Natalie | Dec 2, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog, Featured, Software and Vendor Posts, Webinars
If you are in a business serving broad consumer markets, your customers are likely to span multiple generations – Gen X, Gen Y, millennials, boomers, silent generation and so on. A one-size-fits-all approach to customer engagement won’t work across these customer...
by Dr. Natalie | Sep 18, 2012 | Social Analytics, Software and Vendor Posts
Information Management provides a list of companies to watch — because they are shaping the groundswell in information management technology in the 21st Century. Clarabridge was among those companies chosen. Here’s more info about Clarabridge: What:...
by Dr. Natalie | Aug 1, 2012 | Customer Service, Dr. Natalie's Blog, Facebook, Social Business and Social Media Case Studies, Software and Vendor Posts
Who should lead the social customer interaction? Been lot’s of debate on this one… Should it be PR, Marketing, Customer Service? A combination? Who leads, who follows? Would collaboration be an actual possibility? That’s what I explored with LiveOps...
