by Dr. Natalie | May 27, 2016 | Analytics of Everything, APIs, B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Content Marketing, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Employee Collaboration Affects Customer Experience, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Apps, Mobile Commerce, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, Performance Management, privacy, ROI of Contact Centers, ROI of Customer Care, ROI of Customer Service, ROI of Marketing Analytics, ROI of Social Media, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Good, Social Innovation, Social Media & Digital Comm Education, Social Media and Hollywood, Social Media Monitoring, Social Mobile, Social Networks, Social Selling, storytelling, Systems Integrators, Technology, The Cloud
If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content! It ranges from IOT, Analytics,...
by Dr. Natalie | Mar 14, 2011 | Customer Experience, Customer Service, Featured, Social Media and Hollywood, Social PR, Marketing and Advertising, Women Firsts
Click here to learn more on Loni Love’s wisdom about Twitter, on the importance of fans/customers and that there is nothing more special than showing you care. This is wisdom that everyone can use! Loni Love spoke at the 140tc conference, with me, about how marketing,...
by Dr. Natalie | Mar 8, 2011 | Featured, Social Media and Hollywood, Social PR, Marketing and Advertising
This is part 4 in a series about how Hollywood uses social media. What’s interesting is that many of the ways that corporate America is using social media and digital communications Hollywood is also using it. I taped this video while at GravitySummit.com listening to...
by Dr. Natalie | Mar 8, 2011 | Featured, Leadership, Social Media and Hollywood, Social PR, Marketing and Advertising
This post is the next in a series about How Hollywood uses social media. I’ve written about how corporate America uses Twitter and social media for improving and transforming their business. Social Media and Celebrities go hand in hand. As part of NBC’s News division,...
by Dr. Natalie | Mar 7, 2011 | Featured, Leadership, ROI of Social Media, Social Media and Hollywood, Social PR, Marketing and Advertising
I’ve written a lot about how corporate America uses social media for improving the bottom-line and transforming their business. This post is about how Hollywood and famous night clubs use social media. I got to meet Nic Adler who manages The Roxy at...
