by Dr. Natalie | Feb 21, 2016 | Analytics of Everything, B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Conferences, CRM, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Employee Collaboration Affects Customer Experience, EU privacy law, Events, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Mobile Apps, Mobile Commerce, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, PPI, privacy, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Social Media, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Good, Social Innovation, Social Media Compliance, Social Media Gaming and Gamification, Social Media Monitoring, Social Mobile, Social Networks, Social PR, Marketing and Advertising, Social Selling, storytelling, SuperNova Awards, Systems Integrators
The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences. Has the move to...
by Dr. Natalie | Jun 24, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, Customer Experience, Customer Success Management, Digital Disruption, Digital Marketing, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social CRM, Social Mobile, Social Selling
In this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for planning...
by Dr. Natalie | Jun 7, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social Mobile
We just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights of the research and a link to a snapshot of the paper is here. The Four Factors that Drive Superior Customer Experience...
by Dr. Natalie | Nov 16, 2012 | Dr. Natalie's Favorite Book Reviews, Facebook, Social Commerce, Social PR, Marketing and Advertising
First there was e-commerce. Amazon and eBay led the way. This has been followed by thousands of retailers, from Kmart to Delta to 1-800-Flowers to Home Depot, selling billions of dollars of merchandize each year on websites. In those models, an individual company has...
by Dr. Natalie | Nov 15, 2012 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Social Analytics, Social Business and Social Media Case Studies, Social Commerce, Social CRM, Social Media & Digital Comm Education
Wondering about a field guide to transforming your organization into a social business? Check out SOCIALIZED! How the Most Successful Businesses Harness the Power of Social by Mark Fidelman. Authored by Forbes.com writer Mark Fidelman, this 288-page “playbook” is...
by Dr. Natalie | Feb 6, 2012 | Dr. Natalie's Blog, Facebook, Social Commerce, Social CRM, Social Mobile
Wondering which vendors and applications to work with to set up a Facebook F-commerce or Social Commerce Store? There’s a range from 8thBridge, SortPrice, Ecwid, BigCommerce, Usablenet, Storefront Social.com, www.x.com, MagentoCommerce, NorthSocial, ebay,...
