Customer Service? Ask a Volunteer

Customer Service? Ask a Volunteer

HERE’S the job description: You spend a few hours a day, up to 20 a week, at your computer, supplying answers online to customer questions about technical matters like how to set up an Internet home network or how to program a new high-definition television. The pay:...
Serving Up Service Strategies

Serving Up Service Strategies

CRM Magazine August 2009 CRM Magazine August 2009 It’s hard to find someone not talking about how the state of the economy is transforming the way organizations have to conduct business. One of the most common out-of-bounds calls is to “do more with less”—something...