by Dr. Natalie | Sep 12, 2017 | CEO, CFO, Chief Revenue Officer, CIO, CMO, CRM, Crossing the Chasm, CTO, Culture Change, Customer Experience, CX, Digital Business Platform, Digital Disruption, digital transformation, Disruption, diverse prespectives, Dr. Natalie's Blog, FailFast, Innovation, Leadership, transformation
Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
by Dr. Natalie | Jun 4, 2017 | Amazon, CEO, CFO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Crossing the Chasm, CTO, Culture Change, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog
What’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! You would think it would to generate revenue, profits and reduce costs. Think again. It’s all about iterating and pivoting like a start-up. And who better than a former fighter...
by Dr. Natalie | May 30, 2017 | Artificial Intelligence, Big Data, Digital Disruption, Disruption, Dr. Natalie's Blog, Experimentation, Innovation, Internet, Internet of Things, IOT, Leadership, Machine Learning, Technology
Wondering whether you should invest in AI and Machine Learning? That’s a question that the most innovative companies are considering. Why consider it? One good reason is because your competitors have already started. If that doesn’t give you some reason to...
by Dr. Natalie | May 24, 2017 | Amazon, Amazon Prime, CEO, Chief Revenue Officer, Customer Experience, customer experience maturity, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, Drones, Experimentation, FailFast, Innovation, Leadership
Ever Had a Package Delivered Late, Not at All Or To the Wrong Address? One of the most irritating issues with ordering online is whether the package gets delivered and to the right address and on time. I know I’ve experienced this a number of times and...
by Dr. Natalie | May 17, 2017 | CEO, Chief Revenue Officer, CIO, CMO, CRM, Crossing the Chasm, Culture Change, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Human Capital, Innovation, Leadership, Organizational Change Management, ROI of Organizational Change Management
Would You Invest If You Knew the Investment Had a High Likelihood of Failure? If I were to tell you that I had an investment opportunity for you and the probability of you making money was 16% or less, how likely would you be to invest in it? But if I told you that...
by Dr. Natalie | May 12, 2017 | Crossing the Chasm, Culture Change, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, Human Capital, Innovation, Leadership, Organizational Change Management, Performance Management, ROI of Organizational Change Management, The Future of Work
Is OCM and CC Kumbaya? When I first lead organizational change management (OCM) and culture change (CC), it was at previous high tech company; a company made up of mainly engineers. When the topic was first announced as part of our integrated product developed process...
