ServiceSource Announces New CEO: Christopher M. Carrington

ServiceSource® (NASDAQ:SREV), a leader in recurring revenue and customer success management, today announced that its Board of Directors named Christopher M. Carrington as the company’s next Chief Executive Officer, effective December 1. ServiceSource pioneered the B2B  the recurring revenue management industry in 2003.  Today they uses a unique combination of cloud-based technologies and managed services to deliver higher subscription, maintenance and support revenue, and improved customer retention on behalf of the largest and often fastest growing technology  companies in the world.

B2B companies use ServiceSource to drive growth and build long-standing relationships across the customer lifecycle. Through its software and services, ServiceSource delivers higher subscription, maintenance and support revenue, and improved customer retention. The company is headquartered in San Francisco.

ServiceSource® manages over $14.5 billion in revenue for the world’s largest and most respected technology, industrial, healthcare and life sciences, and media and information companies.

Mr. Carrington said, “For years I’ve closely watched ServiceSource build its market-leading position serving the world’s most prominent B2B brands. I’m honored to join this team and look forward to helping ServiceSource deliver against its true potential.

It will be interesting to see where the B2B after sales service industry goes. It’s interesting to me that it has become its own category of Customer Service. When I as a management consultant, we just called it account management. But with personalized service of the account along with software it seems that the industry has automated much of what executive account managers used to do.

This may mean there is yet another thing that management consulting companies don’t have to provide/sell to add value to their clients. And that means that management consulting companies really need to change their revenue and business model. Some are and some still don’t get it.

@drnatalie

VP and Principal Analyst, Constellation Research

Covering Marketing, Sales and Customer Service to Deliver Great Customer Experiences

Share