NICE Releases New Sales Performance Management Solution for Large Sales Organizations and NICE introduces Total Voice of the Customer, Combining Surveys with Interaction Analytics

What Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs. The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification.

What Are The Highlights of the new NICE SPM?

  • Real-time performance capability: in-memory calculation capabilities allow sales organizations with thousands of payees and tens of millions of transactions to run calculations and issue compensation statements within hours rather than days.
  • What-if commission calculator: allows sales reps to view expected commission instantly, based on real-time calculation of plans in the production system.
  • Top-down and bottom-up territory and quota management: enable the validation of quotas and territories against large historic data sets, to rapidly assess the implication of changes.
  • Next generation coaching: enables the implementation of a collaborative, guided coaching process to increase productivity and effectivity of sales reps

​A Note From the Executives: Miki Midgal, President NICE Enterprise Product Group said, We believe our broad SPM offering, sales operation automation, and high-performance calculation capabilities is proof our investment and strategy for SPM resonate with the market and our customers.” 

Avrami Tzur, NICE VP ICM LoB adds, “The benefits of real-time performance go beyond scalability, as it is a key business enabler that improves operational efficiency. NICE SPM enables compensation administrators to perform better planning, sales reps to be more motivated, and sales executives to analyze and optimize their team’s performance.

MY POV: As systems become more integrated, brands will be able to simply their options and choices and use fewer applications and have less to integrate.

@DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research

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