How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

Delta Air Lines’ legacy in-flight point-of-sale system (POS) system could only provide very basic transaction data for items like meals, headphones and duty-free items. Declines in credit card purchases remained undetectable until the flight landed, leading to lost revenue. In addition, the in-flight POS system lacked the ability to communicate in real time with Delta’s CRM system, resulting in a disjointed customer experience.

Learn how Delta Air Lines enhanced customer experience and reduced lost revenue by implementing a mobile, in-flight POS system powered by Microsoft Dynamics and Avanade.

Table of Contents:

• The Company
• The Challenges
• Improving Efficiency and Effectiveness In-Flight for Beverage, Food and Duty-Free Purchase System 
• Time Data to Improve Customer Experience and Revenue
• The Solution
• The Technologies
• The Impact
• Enhanced, Real-Time Customer and Employee Interaction Data  
• Increased Enterprise Manageability
• Future Improvements
• The Takeaways
• The Recommendations

Download the snapshot report by clicking here.

@DrNatalie

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