by Dr. Natalie | Jul 18, 2015 | CMO, Content Marketing, Digital Disruption, Dr. Natalie's Blog, In the News, Leadership, Online Communities, Organizational Change Management, peer-to-peer communities
Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, “Mr. Huffman reappeared last Friday as chief executive to pull off a...
by Dr. Natalie | Jul 16, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CIO, CRM, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Internet of Things, Organizational Change Management
How many of you have waited for the “cable guy” or “phone person” or experienced customer service that just wasn’t close to being the experience you wish the brands you do business with would provide? Most people have had at least one,...
by Dr. Natalie | Jul 14, 2015 | Chief Revenue Officer, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Internet of Things, Leadership, Mobile Commerce, Social Mobile
The study found that while just 1.4 percent of retail bank customers currently use their mobile devices for video chat sales or service support, nearly one quarter of all respondents (24.4 percent) would use these capabilities if their primary bank offered it. Each...
by Dr. Natalie | Jul 14, 2015 | APIs, Big Data, CIO, Digital Disruption, Dr. Natalie's Blog
Managing your API’s has become a very complicated endeavor. If your role to is manage API’s it’s important to figure out how to automate that process. Today 3scale and Pivotal® announced that the 3scale self-serve API management solution is...
by Dr. Natalie | Jul 14, 2015 | Big Data, Chief Revenue Officer, CIO, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, Dr. Natalie's Blog, Internet of Things, Leadership, Marketing Automation, Marketing Optimization, Marketing Software
Often times the people who are really transforming the company via digital business are not recognized by the rest of their organization because not everyone gets the importance of what the digital disruption and digital business is about. But one way to get...
