by Dr. Natalie | Oct 15, 2014 | Big Data, Chief Revenue Officer, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Internet of Things, Marketing Automation, Marketing Optimization, Marketing Software
One of the many scoops at Dreamforce this year is the announcement of the Customer Success Platform. The idea behind what Salesforce is offering is that companies and brands need a way to connect with their customers in new ways. There are nearly trillions of devices,...
by Dr. Natalie | Oct 11, 2014 | Presentation Slides
1. LITTLE BIRD SOCIAL INFLUENCE REPORT FROM LITTLE BIRD 2. INFLUENCE REPORT: Dreamforce “Always be connecting,” says social sales thought leader Jill Rowley. That’s great advice, but imagine if you could zoom out and see all the connections formed by...
by Dr. Natalie | Oct 9, 2014 | Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Software and Vendor Posts
The Dreamforce-related announcements are already starting to come in. Today ServiceSource announced a Customer Success solution powered by Salesforce1. Mike Rosenbaum, EVP, Salesforce Platform said, “The Salesforce1 Customer Platform is a game changer for...
by Dr. Natalie | Oct 3, 2014 | Big Data, Chief Revenue Officer, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Digital Marketing, Dr. Natalie's Blog, Events, Marketing Automation, Marketing Optimization, Marketing Software, Organizational Change Management
Why is CX or Customer Experience So Important Today? Attending OpenWorld 2014 brought to mind the importance of making sure your customer-facing organizations are really focused on the customer. While this may seem like a very obvious thing to say, most studies show...
by Dr. Natalie | Oct 1, 2014 | Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog
Create a Better Customer Experience By Treating Customer Service Agents Better Plantronics today announced a new family of contact center headset solutions designed for the future and built on experience. Most people who have worked in call / contact centers know how...
