by Dr. Natalie | Feb 26, 2014 | Dr. Natalie's Blog, Leadership, Organizational Change Management, Social Media Compliance, Social Media Monitoring, Social PR, Marketing and Advertising, Software and Vendor Posts, Webinars
HootSuite Managed Security & Compliance Services educate and empower enterprises to protect their brand and reputation To help enterprises protect their brands as they scale social media across their organization, HootSuite has announced the launch of its Managed...
by Dr. Natalie | Feb 23, 2014 | Social PR, Marketing and Advertising
Why did Facebook develop EdgeRank? Are you one of those brands spending hundreds of thousands or millions of dollars on creating content for social media interactions? Facebook themselves admits the average brand page only reaches 16-17% of its fans. Data from...
by Dr. Natalie | Feb 16, 2014 | Customer Experience, Customer Service, Dr. Natalie's Favorite Book Reviews
Why is it important for brands to have a Facebook e-commerce capability? Mike Fauscette, an Analyst at IDC Consulting says, “In three to five years, 10 percent to 15 percent of total consumer spending in developed countries may go through sites such as Facebook.”...
by Dr. Natalie | Feb 6, 2014 | Customer Experience, Customer Service
Community-Based Support Compliments the Contact Center Community-based, social support doesn’t have to exist in a bubble—it’s a great way to complement and complete agent-based support strategies. Let’s say, for example, that your software product is acting a little...
by Dr. Natalie | Feb 1, 2014 | Presentation Slides
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