by Dr. Natalie | Feb 28, 2013 | Big Data, Conferences
Information is exploding all around us: 1,500 blogs, 98,000 tweets, and 168 million emails every minute just to mention a few of the many sources that contribute to the tremendous data growth,” wrote Forrester analyst Holger Kisker in a recent blog post....
by Dr. Natalie | Feb 27, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
Calling all support and marketing professionals! Want to learn how you can reduce support costs, while improving customer acquisition and retention? www.GetSatisfaction.com VP of Product Marketing, Scott Hirsch, interviewed yours truly about how you can leverage...
by Dr. Natalie | Feb 24, 2013 | Presentation Slides
1. reduce supportcosts with customer communities:Drive Customer Self-Service a publication of 2. Contents Customer Communities Reduce Support Costs: Customer Self-Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . […] Click here to view original...
by Dr. Natalie | Feb 19, 2013 | Dr. Natalie's Blog
Are You Wondering How To Calculate the ROI of Social Media? If you have downloaded my ebook you probably want to know how your social media initiative could or is providing value to your organization. And you might have heard a range of things on social networks, on...
by Dr. Natalie | Feb 17, 2013 | Presentation Slides
1. GREAT SOCIAL MARKETING IS ABOUT GREAT DATA:THE STATE OF CONTENT AND ENGAGEMENT Dr. Natalie L. Petouhoff @drnatalie DoctorNatalie@gmail.com 2. SOME BACKGROUND ON ME… OUR RADIO SHOW Example Software Company Interviewed:...